About Me

IT Support Specialist with a passion for cybersecurity and protecting organizations

Professional Summary

IT support expertise meets cybersecurity fundamentals

I am an IT professional specializing in hardware, software support, network support, and endpoint security within healthcare environments. With a strong understanding of cybersecurity frameworks including Risk Management, ISO/IEC 27001, and NIST CSF, I bring a security-first mindset to every IT operation.

Currently working as an IT Support Specialist at Medical Offices of Manhattan, I provide comprehensive support to over 1,000 end-users across multiple locations. My focus is on maintaining system reliability, ensuring HIPAA compliance, and managing endpoint security through tools like BitDefender GravityZone and ThreatDown by Malwarebytes.

I'm certified in CompTIA Security+ and ISC2 Certified in Cybersecurity (CC), with practical experience in teaching cybersecurity concepts and managing home lab projects including SIEM deployments with Wazuh, Splunk, and Microsoft Sentinel.

My background includes experience as a Cybersecurity Lecturer where I taught GRC principles, security frameworks, and mentored students on industry-relevant projects. This teaching experience has strengthened my ability to communicate complex technical concepts clearly.

What Problems I Solve

�️IT Support & Troubleshooting

I provide comprehensive technical support for Windows and macOS users, resolving hardware, software, and connectivity issues with a 95% first-contact resolution rate, minimizing downtime and boosting productivity.

🛡️Endpoint Security Management

I deploy and manage endpoint security solutions like BitDefender GravityZone and ThreatDown by Malwarebytes, monitoring threats, remediating incidents, and reducing security risks by 30%.

🔐Access Control & IAM

I manage Active Directory and Google Workspace environments, handling secure onboarding/offboarding, implementing least-privilege access, and maintaining organizational security standards.

📋HIPAA Compliance & Security

Working in healthcare IT, I ensure HIPAA compliance for all endpoint configurations, protect sensitive patient data, and implement security measures aligned with industry frameworks.

My Approach to IT Support

Efficient, user-focused, and security-conscious problem solving

1

Listen & Understand

Quickly assess the user's issue, gathering relevant details about the problem to understand the scope and impact on their work.

2

Diagnose & Troubleshoot

Apply systematic troubleshooting methods, checking common causes first while considering security implications of any changes.

3

Resolve & Verify

Implement the solution, verify it works correctly, and ensure the user can continue their work without further issues.

4

Document & Prevent

Document the solution for knowledge sharing, identify patterns, and implement preventive measures to reduce recurring issues by 60%.

Professional Values & Skills

🎯

Critical Thinking

Analytical approach to problem-solving with careful consideration of risks, business impact, and technical constraints.

📚

Never Stop Learning

Committed to continuous learning through certifications, labs, and hands-on practice. The threat landscape evolves constantly.

📝

Technical Writing

Strong documentation skills for technical reports, procedures, and knowledge base articles.

Languages

English

Professional Working

Nepali

Native / Bilingual

Hindi

Professional Working

Japanese

Elementary