Work Experience
Professional journey in cybersecurity and IT infrastructure
Professional Timeline
Security-focused roles with measurable impact
On Call Technician
Geeks on Site
Remote / On-Site | Dec 2025 – Present
Key Responsibilities:
- Deliver on-demand onsite technical support for residential and small business clients
- Troubleshoot Windows and macOS systems, hardware failures, OS issues, software errors, and peripheral devices
- Diagnose and resolve network, Wi-Fi, internet, printer, and email issues
- Perform new device setup, system upgrades, performance optimization, malware removal, and data backup/recovery
- Install, configure, and maintain operating systems, applications, drivers, and security updates
- Explain technical issues in simple terms to non-technical users and document problems and solutions
Impact & Achievements:
- ✓Apply cybersecurity best practices to improve system reliability and protection
- ✓Deliver prompt, reliable support for residential and small business clients
- ✓Ensure comprehensive troubleshooting across diverse hardware and software environments
Technologies:
WindowsmacOSHardware TroubleshootingNetwork/Wi-FiMalware RemovalData Backup/Recovery
IT Support Specialist
MOM NYC (Medical Offices of Manhattan)
New York, NY | Nov 2024 – Present
Key Responsibilities:
- Deliver on-site and remote IT support to over 1,000 end-users across multiple locations
- Manage employee onboarding and off-boarding using Active Directory, Google Workspace, and EMR systems
- Maintain IT asset inventory by tagging and tracking over 100 devices including laptops, IP phones, monitors, printers, scanners, and peripherals
- Monitor and manage network performance (LAN, WLAN infrastructure)
- Rebuild and deploy 50+ workstations (Windows 10, Windows 11, macOS)
- Administer endpoint security platforms (Bitdefender GravityZone and ThreatDown by Malwarebytes)
- Monitor and remediate endpoint vulnerabilities categorized by OS, application, severity, and risk score
- Secure UniFi wireless infrastructure to deliver reliable internet connectivity
Impact & Achievements:
- ✓Achieved 95% first-contact resolution rate enhancing user satisfaction and operational productivity
- ✓Reduced IT asset tracking discrepancies by 20%
- ✓Maintained 99.9% network uptime and secure connectivity
- ✓Reduced support requests by 40% through workstation rebuilds
- ✓Collaborated with MSPs on critical malware cases to guarantee timely containment and resolution
- ✓Prioritized HIPAA compliance and IT security standards in the medical environment
Technologies:
Active DirectoryGoogle WorkspaceEMR SystemsBitDefender GravityZoneThreatDown by MalwarebytesUniFiWindows 10/11macOS
Lecturer | Module Leader | Project Supervisor
Islington College Kathmandu (University Partner: London Metropolitan University)
Kathmandu, Nepal | Sep 2022 – Dec 2023
Key Responsibilities:
- Taught modules: Risk, Crisis and Security Management; Professional Issues, Ethics and Computer Law
- Delivered engaging cybersecurity content to over 100 students each semester
- Instructed students on Cybersecurity Risk Management and GRC principles
- Covered regulatory requirements like HIPAA and GDPR, and frameworks such as NIST, ISO 27001
- Supervised student projects focused on network defense, risk assessments, and secure configurations
- Spearheaded enhancements to the cybersecurity curriculum
Impact & Achievements:
- ✓Significantly improved student understanding of IT security concepts through interactive learning
- ✓Prepared students for real-world challenges in their careers
- ✓Boosted technical skills and practical knowledge through hands-on project supervision
- ✓Achieved 20% increase in student engagement and comprehension
Technologies:
NISTISO 27001HIPAAGDPRGRC PrinciplesRisk Management
Lecturer | Project Supervisor
Islington College Kathmandu (University Partner: London Metropolitan University)
Kathmandu, Nepal | Sep 2021 – Aug 2022
Key Responsibilities:
- Taught modules: Risk, Crisis and Security Management; Professional Issues, Ethics and Computer Law
- Conducted tutorials and workshops on cyber risks, privacy, and security frameworks
- Enhanced students' knowledge of professional issues, ethics, and computer law
- Mentored and supervised 30+ students on complex, industry-relevant projects
Impact & Achievements:
- ✓Equipped students with practical skills and strong understanding of cybersecurity principles
- ✓Achieved 40% increase in successful project completions
- ✓Achieved 30% boost in students' employability post-graduation
- ✓Emphasized critical thinking, project management, and technical proficiency
Technologies:
Security FrameworksCyber Risk AssessmentPrivacy ComplianceEthics in ITProject Management
Computer Science Teacher | Student Mentor
Meridian International School
Kathmandu, Nepal | Apr 2020 – Aug 2021
Key Responsibilities:
- Designed and implemented over 50 interactive computer science lesson plans
- Integrated modern teaching methodologies and technology
- Led IT support training workshops for more than 100 students
- Emphasized real-world problem-solving and technical proficiency
- Collaborated with fellow educators to integrate technology across different subjects
Impact & Achievements:
- ✓Increased student engagement by 20% and improved academic performance by 15%
- ✓Enriched the learning environment through interdisciplinary projects
- ✓Made lessons more relevant and exciting for students
Technologies:
Computer Science CurriculumIT Support TrainingEducational TechnologyInterdisciplinary Projects
Search Engine Evaluator
Appen
Remote | Aug 2019 – Jul 2021
Key Responsibilities:
- Leveraged analytical skills to evaluate search engine results
- Identified crucial patterns and trends that informed enhancements in 5+ AI-driven projects
- Worked on diverse AI training datasets including transcription, translation, product validation, and algorithm testing
- Contributed to culturally relevant AI applications by providing translation services
Impact & Achievements:
- ✓Ensured contextual accuracy and cultural appropriateness for diverse user groups
- ✓Improved AI-driven project quality through detailed evaluations
Technologies:
AI/ML TrainingData ValidationSearch AlgorithmsTranslation ServicesQuality Assurance
Assistant IT Officer
AMNIL Technologies Pvt. Ltd.
Kathmandu, Nepal | Jun 2014 – Dec 2015
Key Responsibilities:
- Resolved over 100 IT issues each month through phone, email, and in-person support
- Delivered first and second-level technical support, effectively communicating complex IT solutions
- Maintained and updated organizational websites focusing on content design and publishing
- Supported and configured printers, scanners, and network peripherals
- Assisted with IT security initiatives including endpoint protection, access control, and system hardening
Impact & Achievements:
- ✓Achieved 95% user satisfaction rate by minimizing downtime and ensuring smooth IT operations
- ✓Reduced recurring issues by 60% and boosted system adoption across the organization
- ✓Ensured timely, accurate, and engaging user experiences for website visitors
- ✓Contributed to enhanced cybersecurity posture for the organization
Technologies:
Help Desk SupportWindowsNetwork PeripheralsEndpoint ProtectionWeb Content ManagementAccess Control
Network Field Technician
Websurfer Nepal Communication System Pvt. Ltd.
Kathmandu, Nepal | Jun 2013 – Sep 2013
Key Responsibilities:
- Configured, maintained, and troubleshot network devices like routers and access points
- Delivered on-site support to end-users, resolving over 100 network-related issues each month
- Diagnosed and resolved connectivity issues for both wireless and wired networks
Impact & Achievements:
- ✓Optimized network performance and decreased downtime by 25%
- ✓Boosted user satisfaction scores by 20% and ensured consistent network uptime
- ✓Achieved 95% success rate in connectivity issue resolution
- ✓Enhanced overall network reliability and reduced user-reported issues by 30%
Technologies:
RoutersAccess PointsNetwork TroubleshootingWireless/Wired NetworksTCP/IP
Career Highlights
99.9%
Network Uptime Maintained
1,000+
End-Users Supported
95%
First-Contact Resolution Rate
30%
Reduction in Security Incidents