Sandesh Gurung
IT Support Specialist | Cybersecurity Professional
North Bergen, NJ | gurungsandesh@gmail.com | (551) 273-9267
Professional Summary
IT Support Specialist with strong cybersecurity knowledge
IT Support Specialist delivering comprehensive hardware, software, and networking support for both Windows and Mac users. Excelling at enhancing system reliability and minimizing downtime, with strong cybersecurity knowledge backed by a CompTIA Security+ certification. Known for a proactive problem-solving approach that contributes to maintaining a secure and efficient IT environment. Specialized in endpoint security, HIPAA compliance, and healthcare IT environments.
Resume Highlights
Education
MSc in IT Management
Asia Pacific University
Certifications
CompTIA Security+
ISC2 CC
CCNA (In Progress)
Experience
10+ Years
IT Support, Education,
Network Admin
Key Tools
Active Directory
BitDefender GravityZone
Google Workspace
Core Competencies
ATS-optimized keywords and technical skills
Technical Support
Windows & macOS
Active Directory
Google Workspace
BitDefender GravityZone
ThreatDown by Malwarebytes
Endpoint Security
HIPAA Compliance
Network Troubleshooting
TCP/IP, DNS, DHCP
VPN, LAN/WAN, VLAN
IT Asset Management
Employee Onboarding
Hardware Upgrades
Remote Support
TeamViewer
UniFi Wireless
SIEM (Wazuh, Splunk)
Vulnerability Management
Risk Management
ISO 27001
NIST Framework
GRC Principles
Incident Response
Security Policy
File Integrity Monitoring
MITRE ATT&CK
VMware, VirtualBox
Microsoft Teams, Slack
System Patching
Network Security
Technical Documentation
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